🛍️ Products

Can I request a completely custom design? +

Absolutely! Most of my pieces are one-of-a-kind. You can send me your ideas, color palette, theme, or inspiration photos, and I’ll bring your vision to life. If you’re not sure what you want yet, I’ll help you design it step-by-step.

What types of custom items do you make? +

I create custom apparel, tumblers, Greek paddles, banners, memorial keepsakes, and personalized gifts. Each design is made to match your style, story, and spirit — whether for yourself, your business, or a special occasion.

What’s the difference between DTF, embroidery, and sublimation? +

  • DTF (Direct-to-Film): Prints full-color designs onto any fabric — smooth and durable.
  • Embroidery: Adds texture and luxury — perfect for logos, patches, and premium apparel.
  • Sublimation: Best for tumblers, mugs, and polyester fabrics — the ink infuses into the material, so it won’t peel or crack.

đź§ľ Ordering

How do I place an order? +

You can order directly through my website! Select the product, upload any files (like logos or photos), and add customization details in the notes section. For bulk or special requests, you can also contact me directly.

Can I see a mockup before production? +

Yes! For custom designs, I always provide a digital mockup for your approval before production starts. Once approved, no changes can be made.

Do you accept rush orders? +

Rush orders are accepted on a case-by-case basis. If you need something fast, contact me before placing your order to confirm availability and possible rush fees.

đźšš Shipping

How will I know when my order ships? +

You’ll receive a tracking number by email once your order has been shipped. You can track your package anytime from that link.

Do you ship internationally? +

Currently, I ship within the United States. International shipping may be added in the future — stay tuned!

How long does it take to receive my order? +

    Processing time depends on the item:
  • Apparel & Small Items: 7–10 business days
  • Tumblers & Custom Sets: 10–14 business days
  • Embroidery & Specialty Orders: 2–3 weeks
  • Shipping time is separate and depends on your location.

Full Shipping Policy found here. +

📦 Returns

Do you accept returns or exchanges? +

Because each item is custom-made, all sales are final. However, if there’s a mistake on my end (wrong item, damaged product, or incorrect design), please contact me within 48 hours of delivery and I’ll make it right.

Can I cancel my order? +

Orders can be canceled within 24 hours of purchase. After that, your order may already be in production and cannot be canceled.

What if my item arrives damaged? +

Please email me clear photos of the damaged item and packaging within 48 hours of receiving it. I’ll review and replace or refund as appropriate.

See our full Returns Policy here. +

✨ Customization

Are the designs waterproof or fade-resistant? +

Yes! My sublimation and DTF prints are designed to be long-lasting with proper care. Tumblers and drinkware are also coated for durability.

Can I order matching sets or bulk items for events? +

Definitely! I offer custom packages for birthdays, family reunions, sorority events, and business branding. Message me for bundle pricing or wholesale options.

How should I care for my custom apparel? +

  • Wash inside out in cold water.
  • Use mild detergent.
  • Do not bleach.
  • Tumble dry low or hang dry.
  • Do not iron directly on the design.

đź’¬ Support

How can I contact you? +

Please email We Care with clear photos of the damaged item and packaging within 48 hours of receiving it. I’ll review and replace or refund as appropriate.

Do you offer gift wrapping or personal notes? +

Yes! You can add a note at checkout or request gift wrapping for a small additional fee — perfect for sending gifts directly to your loved ones.